Frequently Asked Questions

Welcome to the Frequently Asked Questions (FAQ) section of SHAZPAK LIMITED. Here, you'll find answers to the most common queries about our products and services. We strive to provide our customers with all the information they need to make informed decisions about their purchases. Whether you're wondering about our shipping policies, product authenticity, or return process, we've got you covered. Our team is dedicated to ensuring your shopping experience is seamless, so if you have any additional questions, don't hesitate to contact us.

Frequently asked questions

What is your return policy?

We offer a 30-day return policy on all unopened and unused products. If you are not satisfied with your purchase, you can return it within this period for a full refund. Please ensure the product is in its original packaging.


Do you provide international shipping?

Yes, SHAZPAK LIMITED offers international shipping to many countries. Shipping fees and delivery times vary depending on the destination. Please check our shipping page for more details.


Are your products authentic?

Absolutely. We guarantee that all our products are 100% authentic. We source them directly from the manufacturers or authorised distributors to ensure quality and authenticity.


How can I track my order?

Once your order has been dispatched, we will send you a confirmation email with a tracking number. You can use this number to track your order's status on our courier's website.


What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, and bank transfers. All transactions are secure and encrypted for your safety.


Can I change my order after it has been placed?

You can modify your order within 24 hours of placing it by contacting our customer service team. After this period, changes may not be possible as the order may have already been processed.


Do you offer gift wrapping services?

Yes, we offer gift wrapping services for a small additional fee. You can select this option during the checkout process.


How can I contact customer support?

Our customer support team is available via email, phone, or live chat. Visit our contact page for more details and our operating hours.


Need More Help?

If you can't find the answer to your question here, feel free to reach out to our dedicated customer service team. We're here to assist you with any inquiries or concerns you may have.